Return and Exchange Service

Author: Release time: 2024-10-10 09:14:28 View number: 63

Return and Exchange Service

What is 5-Day Return/Exchange Guarantee?

5-Day Return/Exchange Guarantee is a special after-sales service (including the service itself and the tech support) offered to customers by sellers on third-party platforms. Within 7 days after the product is signed (i.e. within 5 days after the product is stocked in the warehouse), the buyer can return/exchange the purchased product based on this rule and associated rules released by third-party platforms.

How to determine if the product is eligible for Return/Exchange Guarantee?

Products are either “Eligible” or “Ineligible” for the 5-Day Free Return/Exchange Service.

	Type	E.g.	After-Sales Service
Unavailable	Custom-made	Products of tailored designs	After receiving your request, we will negotiate with the seller for return/exchange, but the final result is subject to the seller’s decision.
	Products whose packaging, tags, accessories have been removed upon user request	Clothes whose tags have been removed
	Newspaper, periodicals	Subscribed books and periodicals
	Second-hand products	Second-hand products
	Products from outside the Chinese mainland	Products bought from overseas, Hong Kong and Macao regions
	Undergarments	Underwear, socks, leggings
	Adult products	Adult products
	Others stipulated by the seller	Subject to seller rules
	Food	Biscuits, candies, etc.
		No less than 15 books
	Opened products that are required to meet “Special Standards” for return packing.	Sealed products, please refer to the attached table（click to view "Special Standard"）
Available	the Merchant Promises to Provide Goods That Have No Reason to Return Or Exchange (except Some Goods and Categories) Within 5 Days after the Goods Are Put into Storage, and if the Goods Do Not Affect the Seller's Secondary Sales You Shall Bear the Return Postage for Free Shipping Products, and You Shall Bear the Delivery Postage and Return Postage for Non-Free Shipping Products.		For return/exchange request submitted within 5 days after stock-in, we will proceed per standard procedure.

How to Request Return/Exchange Service

Within 5 days (starts at the next hour after the status changes to “Stocked in”, 5 days =120 hours) after the order status is changed to “Stocked in”, you can request return/exchange service on your page. The request might not be accepted after the time expires.

Fees：

All users are exempt from the Service Fee for the first return /exchange operation in each calendar month. additional application will be charged as follow :

Unconditional return = Shipping cost to the seller + shipping cost from the seller + 5 RMB (Service Fee)

Unconditional exchange = Shipping cost to the seller + shipping cost of 2 trips from the seller + 5 RMB (Service Fee)

Note: Even if the seller offers free shipping at purchase, you will need to pay back the shipping fee of the first dispatch when you apply for return/exchange.

How to determine who is responsible for the return/exchange of the product (me, the seller or other parties)

(Please select a reason based on the actual situation)

Responsible Party	Situation	Related Cases	Fees
Customer	I Don’t want the product anymore	Client A requests the guaranteed return/exchange service for personal reasons	Customers need to pay the service fee for returns and exchanges if customer him or herself is the responsible party Unconditional return = Shipping cost to the seller + shipping cost from the seller + 5 RMB (Service Fee) Unconditional exchange = Shipping cost to the seller + shipping cost of 2 trips from the seller + 5 RMB (Service Fee) Note: Even if the seller offers free shipping at purchase, you will need to pay back the shipping fee of the first dispatch when you apply for return/exchange.
	I Purchased the wrong product/extra product	Client B requests the guaranteed return/exchange service for personal reasons.
	Shipping fee is way over my budget.	Client C requests the guaranteed return/exchange service as the international shipping fee is much higher than his budget
	The seller thinks the product has no quality issue	Client D thinks that the product is different from what the photo shows and requests the guaranteed return/exchange service. After verifying with the seller, it is concluded the product has no quality issue(Click to view "Example of Defective Products/Quality Issues")
Seller	The seller shipped the wrong product.	The seller ships the wrong product due to his own negligence and the received product is different from what was ordered. For example, the color or size of the product is different from what the client ordered	The customer normally, does not need to pay the cost of return and exchange caused by non-customer reasons. Unless seller insists customer need to pay for shipping.
Seller	Quality issues	The product has quality issues. For example, holes, and stains.
Others	The product is damaged during the domestic transportation	The product purchased by the client is already damaged when arriving at the warehouse due to the domestic transportation

Notes and FAQ

Notes:

The refund/exchange total is based on the product price that you actually paid

We can only return/exchange the product for you when the seller agrees

Please make sure that there is enough balance in your account after requesting the return/exchange service so you can pay for the return shipping and service fee.

Please refer to the table below for the return packaging requirements of certain products. you will not be able to return/exchange the product when the requirement is not met.

Special Standards

Product Category	Special Standards
New Sneakers	Anti-theft clasp and the anti-damage sticker has not been cut/removed, and are fully functional.
Detergent/ Tampon/ Paper/ Fragrance	The one-time sealing packaging (if any) of the personal care products must remain sealed.
Hair Care/ Wig	The one-time sealing packaging (if any) of the hair care products must remain sealed.
Skin Care/ Body Care/ Essential Oil	The one-time sealing packaging (if any) of the products must remain sealed
Cosmetics/ Perfume/ Beauty Tools	The one-time sealing packaging (if any) of the products must remain sealed
Digital Products/ Home Appliances (Excluding cameras and large home appliances)	1. The internet access permit is not damaged (destroyed). 2. There is no water damage.
Digital Camera/SLR Camera/Camera	The shutter of SLR cameras are not pressed more than 20 times.
Large Home Appliances	1. LCD TV and air conditioner: has not been installed to the wall. Simple debugging is allowed. 2. Washing machine: has not been used with water.
Models/ Anime Products/ Anime-Related Peripherals/ Cosplay Products/ Board Games	The tapes and plastic seals (when there is any) on products like models, figures, soldier figures, BJD cannot be removed.
Electronic Components	1. No welding operation. 2. The integrated circuits have never been installed on any IC base. 3. The one-time sealing packaging of consumables like thermal silicon grease/thermal paste, electronic glue/ encapsulating glue/ sealant/ adhesive, conductive glue, and conductive ink must remain sealed.
Level II Category “Game Software” under Level I Category "Video Game/ Accessories/ Games/ Game Guide "	The one-time sealing packaging (if any) of the products must remain sealed
Pet Foods, Health Products, and Drugs under Level I Category "Pets/Pet Foods and Supplies"	The one-time sealing packaging (if any) of the products must remain sealed
Books/ Magazines	1. The one-time sealing packaging (if any) of the products must remain sealed 2. There are no traces of folding, water stains, stains, ink, and traces left by reading on the product.
Level II Category "Animal Health Products/Veterinary Drugs" under Level I Category "Ranching/ Farm Products"	The one-time sealing packaging (if any) of the products must remain sealed
The one-time sealing packaging (if any) of the products like food (including supplements), cosmetics, medical devices, contraceptives, personal care supplies, adult supplies, baby diapers, books, and audio-visual products must remain sealed. “Sealed” refers to: The seals or the plastic wrap on the packaging of the product applied by the manufacturers.

FAQ:

1. What to do when there is an after-sales problem with an order that is ineligible for the “return/exchange guarantee”?

When there is a quality issue with the product, BuyAnySee will verify with the seller based on the actual situation. We will figure out the final solution and notify the user. If the product has no quality issue, the return/exchange service will be unavailable based on the rules from the third-party platform. BuyAnySee will try to communicate with the seller and protect the user’s rights.

2. Who will be responsible for the shipping fee when using the “ return/exchange guarantee”?

The product must be new and meet the resell requirement before requesting the return/exchange service. If the product has no quality issue, the user will be responsible for the shipping fees. If there is a quality issue with the problem, the seller will be responsible for the shipping fees after the user submits the request.

3. Will there be any charges if I request the return service when the order status is “not shipped”?

Don’t worry, in this case, there will be no charge. You will only be charged when the return/exchange request meets the three conditions: First, the product has no quality issues. Second, the product is already stocked in the warehouse. Third, you have used up the free returns/exchanges allowed for this month. So, when a product is not shipped yet, we will not charge you any fee.

4. Where can I check if I still have free returns/exchanges left for this month?

You can check your free returns/exchanges of the month on the return/exchange service request page. Go to [Orders]- Find the order you want to request the free return/exchange services.